Set up delivery methods

Delivery methods determine how customers receive their orders. You can create different delivery methods in your shop. Delivery methods can optionally be linked to a logistics provider. You can also set a delivery method to only be available for certain products and payment methods.

How to create a new delivery method

1. In the sidebar of the administration, navigate to Settings  → Delivery.
   In the table, you can see all the delivery methods already created in your shop.
2. Select + Add.
3. If you don't want to link your new delivery method to a logistics provider, select the option User-defined delivery method under Shipping carriers. Otherwise, select the desired provider from the list.
4. Determine how the delivery costs are to be calculated for this delivery method under Type. For further information, please refer to the section How to determine the delivery costs.
   The type cannot be altered once the delivery method has been created. If you want to use a different type, you'll need to add a new delivery method.
5. Enter a name for the delivery method under Name in shop, which will be displayed in your shop.
6. Select Add.
7. Configure the settings for the new delivery method:
   
   • If you have linked the delivery method to a logistics provider in step 3, select the complete button, follow the steps as specified, and save the changes.
   • If you have added a Free delivery method, continue with step 8.
   • If you have added a different delivery method, continue on the Settings tab. For further information, please refer to the section How to determine the delivery costs.
8. On the General tab, you can configure the delivery method’s general settings. Depending on the type of delivery method you have added, you’ll have the following setting options:  
   

   Option	Description
   Name in shop	The name of the delivery method in your shop and how it is shown to your customers in the checkout.
   Type	The type specifies how the delivery costs are calculated for this delivery method. It cannot be altered once the delivery method has been created.
   Visible in shop	This is where you determine if the delivery method is available to your customers in the shop. Set to Yes when the delivery method has been fully set up.
   Default selection in checkout	Specify if this should be the standard delivery method for your shop.
   Restrict delivery to the following region	If this feature is available in your shop, you can specify that only customers from a specific region can use this delivery method. Please note that you first need to set up at least one region for your shop. Select Add region to do so. For further information, please refer to the article Regions.
   Default for all products	Determine if this delivery method is available for all products. For further information, please refer to the section Restrict availability for all products.
   Description	Here you can enter further information about this delivery method. This information will be displayed to your customers in the checkout, when they select a delivery method.
   Display logo	Determine if a logo for this delivery method should be displayed in the checkout. If so, upload an image of the logo and select beforehand, if the image size should be adjusted during upload, to match the image requirements. Some delivery methods already have a default logo.

9. Select Save.

Info

In the administration area under Settings → Delivery, you can specify the order in which the delivery methods are displayed to your customers. For further information, please refer to the article Changing the order of elements.

How to determine the delivery costs

You can determine the delivery costs that your customers have to pay for the different delivery methods. However, you do not have to reflect the delivery costs you are invoiced by the delivery agents. Consider carefully whether you want the actual costs precisely represented in the delivery cost or whether it might be better to find an average cost. The latter tends to be better understood and is more convenient for customers. You should also consider other cost factors in the delivery costs, such as packaging material.

Select type

You make the most important decision in terms of delivery costs when you create a delivery method and select its type. The type determines how the delivery costs are calculated. It can not be changed later on. If you would like to select a different type, you'll need to add another delivery method.

Type	Description
Free delivery	Orders are free of delivery costs.
Fixed price	Delivery costs are set at a fixed price.
Free delivery from set price	Free delivery on orders above a specified value.
Basket total	Delivery costs depend on the order value.
Weight of products in the basket	Delivery costs depend on the weight of the products ordered.
Number of products in the shopping basket	Delivery costs depend on the number of products ordered.

Determine delivery costs

Once you have created a delivery method and chosen its type, you can determine the delivery costs for this method. Please note the steps below may differ for some logistics providers. An exception is the type Free delivery. As this type is always free of charge, you cannot make any further settings.

1. In the sidebar of the administration, navigate to Settings → Delivery.
2. Select the delivery method you would like to edit.
3. Open the Settings tab.
4. Depending on the type, follow the steps in the following table:

   Type	Steps
   Fixed price	Enter the delivery costs. Select the Tax class for this delivery method (if applicable). Select Save.
   Free delivery from set price	Enter the delivery costs for orders that don’t reach the limit for free delivery. Select the Tax class for this delivery method (if applicable). Enter the order value above which delivery is free of charge in the text field Free delivery from. Determine under "Free delivery from" refers to if discounts or coupons should be included in the price that you specified in the field "Free delivery from". Select Save.
   Basket total	Select the Tax class for this delivery method (if applicable). Determine under Basket total refers to whether the order value should include only products or should also include coupons. Use the table below to determine the shipping costs for the different values: In the line £0.00, enter the Multiplier and the Base price. The multiplier determines the variable amount of the delivery price and the base price determines the fixed amount that always remains the same and is not related to the basket price. If you don't want to add a multiplier and/or base price, enter 0. The delivery costs are then calculated according to the following formula: Delivery costs = basket price * multiplier + base price Info Example: You enter a multiplier of 0.5 and a base price of £3 for the order value range of £0 to £20. If a customer places an order with an order value of £5, they must pay £5.50 delivery costs. Delivery costs = 5 * 0.5 + 3 = 5.5 Select Save. A new line has been added at the bottom of the table. Enter the next limit (e.g. £20) in the column Basket total starting at. In the same line enter a Multiplier and a Base price. These values then apply from the specified limit to unlimited. Select Save. If you want to enter other order values and associated delivery costs, repeat steps 9 to 11.
   Weight of products in the basket	If orders are meant to have free delivery above a certain value, enter the corresponding value in the field Free delivery from. Select the Tax class for this delivery method (if applicable). Select the weight unit in the drop-down menu at the top of the table. Use the table to determine the shipping costs for the different values: For the range 0 to unlimited, enter the Multiplier and the Base price. The multiplier determines the variable amount of the delivery price and the basic price determines the fixed amount that always remains the same and is not related to the product weights in the basket. The delivery costs are then calculated according to the following formula: Delivery costs = weight x multiplier + base price Info Example: You enter a multiplier of £2 per kg and a base price of £5 for the weight range of 0 to 5 kg. If a customer places an order with a weight of 3 kg, they must pay £11 delivery costs. Delivery costs = 3 * 2 + 5 = 11 Select Save. A new line has been added at the bottom of the table. Enter the next limit (e.g. 5 kg) in the column Weight starting at. In the same line, enter a Multiplier and a Base price. These values then apply from the specified limit to unlimited. Select Save. If you want to enter other weight specifications and associated delivery costs, repeat steps 10 to 12. If you want to define a maximum weight for this delivery method, enter it in the field Maximum weight and select Save. If an order exceeds the maximum permitted weight, this delivery method will not be displayed to the customer in the order process. Caution Please note that you should enter the delivery weight for each product that you offer a delivery method of this type for. If a customer places a product in the shopping basket for which you have not entered a weight, the delivery costs do not increase. If the customer only places products without any weight indication in the shopping basket, the delivery costs incurred will be the base price for the smallest unit of weight without additional surcharges.
   Number of products in the basket	If orders should have free delivery above a certain value, enter the corresponding value in the field Free delivery from. Select the Tax class for this delivery method (if applicable). Use the table to determine the delivery costs for the different values: For the range 0 to unlimited, enter the Multiplier and the Base price. The multiplier determines the variable amount of the delivery price and the base price determines the fixed amount that always remains the same and is not related to the number of products in the basket. The delivery costs are then calculated according to the following formula: Delivery costs = product quantity x multiplier + base price Info Example: You enter a multiplier of £2 per product and a base price of £5. If a customer places an order for 3 products, they must pay £11 delivery costs. Delivery costs = 3 * 2 + 5 = 11 Select Save. A new line has been added at the bottom of the table. Enter the next limit (e.g. 5 pieces) in the column Product quantity starting at. In the same line, enter a Multiplier and a Base price. These values then apply from the specified limit to unlimited. Select Save. If you want to enter other order values and associated delivery costs, repeat steps 9 to 11.

How to make a delivery method only available for certain products

By default, your customers can choose any kind of delivery method for each order. But you can define whether or not each delivery method is available for all products.

Restrict availability for all products

1. In the sidebar of the administration, navigate to Settings → Delivery.
2. Select the name of the delivery method you want to edit.
3. Under Default for all products, select Deactivate for all products.
4. Confirm your decision in the pop-up by selecting Apply.
5. Select Save.

As a next step, you’ll need to separately activate the delivery method for each product for which the delivery method should be available.

Enable availability for certain products

1. In the sidebar of the administration, navigate to Products → View products. The table shows an overview of all products in your online shop.
2. Select the product number of the product you want to edit.
3. In the Delivery section under Available delivery methods, select the delivery methods you want to allow for this product.
4. Select Save.
5. Repeat for all products for which the delivery method should be available.

You have restricted the delivery method for certain products. Of course, you could also do it the other way around and first activate the delivery method for all products and after that deselect it for certain products.

How to make a delivery method only available for certain payment methods

Sometimes it is useful to allow certain delivery methods only in combination with certain payment methods. For instance, you could determine that you only allow express delivery to customers who paid via credit card.

1. In the sidebar of the administration, navigate to Settings → Delivery.
2. Select Dependencies.
3. Select the possible combinations by activating the respective checkboxes.
4. Select Save.