Help centre Orders Order management Learn more about order statuses To simplify editing orders, you can define a different status for each individual order. For example, you can very easily determine which of the orders you have sent and which ones have already been paid for. In the overview of the orders (under Orders → View orders), you can also make a targeted search for orders with a specific status. To do this, use the advanced search. Caution Your shop system does not check whether the individual status of an order makes logical sense. For example, you may give an order both the status Cancelled and Dispatched, or both Partially invoiced and Invoiced. What are the different order statuses? The following statuses are available: Order status Description Viewed You have opened this order in the administration area. The Viewed order status has a special role: It is automatically set for each order when it is opened for the first time. The number of an order that has not yet been marked as Viewed is highlighted in bold in the table under Orders → View orders. Orders that have not yet been viewed are displayed on the dashboard under Home in the administration area. Cancelled You have cancelled this order, for example because you cannot process it at the moment. The stock level is automatically adjusted for the affected products. For further information, refer to Stock level & Minimum stock level. Orders with the status Cancelled, Completed or Archived can no longer be processed/edited. Only orders with the status Cancelled or Archived can be deleted. In progress You have started to process the order. Pending The processing of the order is currently paused. Ready for dispatch The order is ready, but it has not yet been dispatched. Partially dispatched Parts of the order have been sent to the customer, but some have not. Dispatched You have sent the complete order to the customer. Delivered The delivery has been completed. Partially invoiced You have partially invoiced the customer. Invoiced You have invoiced the customer. Partially paid The customer has partially paid the invoice. Paid The customer has paid the invoice. Returned The customer has returned the order. Completed The order has been completed. Orders with the status Cancelled, Completed or Archived cannot be processed/edited. Archived The order has been completed and is already older. Orders with the status Cancelled, Completed or Archived can no longer be processed/edited. Only orders with the status Cancelled or Archived can be deleted. How to manage an order's status In the sidebar of the administration, navigate to Orders → View orders.The table shows a list of all orders. The Status column provides an initial overview of the most important order statuses. If you move the cursor over one of the symbols, you will usually see the date and time when this status was set. Icon Description In progress Pending Not yet Invoiced Partially invoiced Invoiced Not yet Paid Partially paid Paid Not yet Dispatched Ready for dispatch Partially dispatched Dispatched Returned Delivered Not yet Completed Completed Cancelled Archived Select the number of the order whose status you want to change. Activate the respective checkbox at the top of the page. As soon as you have activated a checkbox, the current date and time are inserted. This allows you to retrace later when you made which editing step. Once you are done, select Save. Info You can activate automated email notifications to inform your customers about the status of their order. For example, your customers could receive an email whenever you set the status of an order to Dispatched. For further information, refer to Email notifications. Was this article helpful?