Integrate Zettle

Zettle is a point-of-sale (POS) system by PayPal. Integrating it into your online shop allows you to sync your products, prices, and stock level with the Zettle data for your local business. Furthermore, it supports payments with every major credit and debit card as well as mobile payment services like Google Pay, Samsung Pay, Apple Pay, and PayPal. If you want to learn more about Zettle, refer to the Zettle website and the Zettle help centre.

Note that this feature may not be available for your shop package.

How to connect to Zettle

To connect your shop to Zettle, you need to have a Zettle account. If you do not have an account yet, start by creating your Zettle account. As soon as you have a Zettle account, you can follow the steps below to connect to Zettle:

  1. In the sidebar of the administration, navigate to Local BusinessZettle.
  2. Select Connect your Zettle account now.
    A pop-up by Zettle appears.
  3. Log into your Zettle account.
  4. Authorise the app by approving all requirements.

After you’ve connected Zettle to your shop, you are automatically redirected to the Settings tab. The next thing you’ll need to do is the initial product export.

How to initially export your products to Zettle

As a POS system, Zettle supports you in terms of product management. For example, by tracking your stock level. That's why you need to export all of your products to Zettle. That's how you do it:

  1. In the sidebar of the administration, navigate to Local BusinessZettle and open the Settings tab.
  2. Decide if you want to replace existing Zettle products with products from your shop.

    Info

    This makes sense if you haven’t used Zettle before, do not have any products in Zettle yet, or if you sell the same product online and offline. If you already use Zettle for your local shop and offer products that you would like to sell only locally, it might be useful not to replace existing Zettle products with products from your shop.
  3. Decide if you want to include the product prices in the export.

    Info

    This makes sense if you haven’t used Zettle before, do not have any products in Zettle yet, or if you sell the same product for the same price online and offline. If you would like to offer different prices in your online and local shop, it might be useful not to include the product prices in the export.
  4. Select Export all products.
    The export of your products to Zettle might take a while.

Your products have been exported to Zettle. Any stock level changes (either triggered by an order in your shop or by a sale in your local shop) will now be automatically synced in real-time. To ensure that your online and offline products are always synced, you can now configure the automatic product update settings. If something has gone wrong or if you would like to start over, select the re-open the product export settings link.

It is not possible to export products with more than 99 variations to Zettle. To export these products, you will need to reduce the number of variations first.

How to keep your Zettle data updated

You can either update your product data manually or enable automatic product updates. With the initial export of your products to Zettle, you’ve already automatically ensured that your stock levels will be synced. By activating the automatic product updates, you can ensure that new products and product changes (e.g. a changed product name) in your shop are also automatically sent to Zettle. This way, Zettle is always up-to-date. The settings regarding the automatic product updates can only be made after the initial product export.

As it is not possible to export products with more than 99 variations to Zettle, any new variations exceeding this limit will not be exported to Zettle. To export new product variations to Zettle, you will first need to reduce the number of variations. This applies to products that you have successfully exported in the past, but for which you have since added more variations than the limit allows.

This means that not only those variations that actually exceed the limit would not be exported, but none of the newly added variations if the total number is over 99. For example, if you add another 10 variations for an already exported product that has 90 variations, not only the hundredth variation will not be exported. In this case, none of the new variations will be exported because the total number exceeds 99. However, the 90 variations that had already been exported will still be updated if you have made changes to them.

That's how you do it:

  1. In the sidebar of the administration, navigate to Local BusinessZettle and open the Settings tab.
  2. Decide if you want to push new products and product changes automatically to Zettle (select Yes) or if you would like to update your Zettle products manually (select No).

    Info

    If you want to update them manually, you can skip the next steps. The automatic product updates will not be enabled. Refer to the General tab to manually update the products and prices.
  3. If you have selected Yes, decide whether the product prices should be included in the automatic updates.
    If you would like to include them activate the respective checkbox. Now, with every automatic update, the prices of your Zettle products will be overwritten by the product prices of your shop.
  4. If you have selected Yes, you also need to set the update frequency for the automatic updates in the drop-down menu. The options are Daily, Every 3 days, Weekly, and Monthly.
  5. Select Save.

The settings regarding the automatic product updates were made.

On the General tab, you can manually update the products (3) and prices (4) at any time and check when the last stock level update was done (2). Furthermore, the email address of the Zettle account you have connected is displayed (1).

HC-Zettle-General-EN.png

How to disconnect from Zettle

If you disconnect your shop from Zettle, your stock levels will no longer be synced and you will also no longer be able to push product updates from your shop to your Zettle system. If you want to re-establish the connection, you will need to do the product export again. Follow the steps below to disconnect from Zettle:

  1. In the sidebar of the administration, navigate to Local BusinessZettle and open the General tab.
  2. Select Disconnect.
  3. Confirm your choice by selecting Disconnect again.

Zettle has been disconnected from your shop.

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