Help centre FAQ FAQ Frequently asked questions Orders How do I create an invoice? How do I manually create an order? How do I create an invoice? To create an invoice, in the sidebar of the administration navigate to Orders → View Orders. You can now open one of your orders and select Generate documents on the right-hand side of the page to create an invoice for a single order.To create invoices for multiple orders simultaneously, navigate to the Orders overview page, activate the checkboxes of the orders, and select Generate documents in the top bar. In both cases follow the instructions in the pop-up. To learn more about creating order documents, have a look at the article Managing orders. How do I manually create an order? If you also receive orders outside your shop e. g. via phone, these orders are not displayed in your orders list and your records and inventory are also not updated. To also have these orders in your system you need to reproduce the order manually via your shop administration. Note that this is only possible for customers already listed in your administration. If this isn’t the case yet, start by adding them, as described in the article Customer management. To create an order, navigate to Customers → Customers in the administration sidebar. Select the customer for whom you want to add an order manually. In the customer overview, you only need to open the Orders tab and select + Create new order. There you can make the respective settings. Products How do I add a product? Why doesn't the image zoom work for my products? How do I create a variation? How do I add a product? To add a new product, you need to open the product overview page under Products → View Products. Select + Add to open the page Add new product, where you can set different aspects of the product. Add at least a product name and save your changes to create the new product. If you want to know how to set up your products, have a look at the article Add and set up products. Why doesn't the image zoom work for my products? To make the image zoom work, the images have to be at least 1100 × 1100 pixel. For more information go to the article Product images. How do I create a variation? To create variations for a product, navigate to Products → View Products in the administration sidebar. There select a product of your choice and open the tab Variations on the product settings page. Get started with the assistent to add variations for the selected product. Keep in mind that you need to add product types first, as these are necessary for the creation of variations. If you haven’t added any product types yet, start by creating them. You can learn more about this topic in the article Create products with variations. Customers How do I import/export customer lists Can I delete customers from my administration's customer list How do I enable business customers to identify themselves as such How do I import/export customer lists If you want to import or export your customers, navigate to Settings → Export and import. If you want to export a list of your customers in a CSV file stay on the Export tab. Select the Customers option in the Data export dropdown menu. Under More options you can make settings regarding the encoding and the separator. When you are done, select Export to start the process. If you would like to only export certain customer data, navigate to Customers → Customers. There you only need to activate the respective checkboxes next to the customer(s) you want to export and select Export in the top bar. On the next page you can also make the settings regarding the encoding and the separator and start the process by selecting Export. To import customers to your administration, open the Import tab instead. Set up the individual fields and upload a CSV file containing the customer data. Start the import by selecting Import. You can find further information in the article Import of data. Info Did you know that you can import/export seven types of data? Learn more about them in the article Exporting data. Can I delete customers from my administration's customer list Yes, you can. To do so, navigate to Customers → Customers in the administration sidebar and activate all checkboxes of the customers you want to delete. Then select in the top bar. Confirm your decision on the next page by selecting Delete. Learn more about handling your customers' data in the article Customer management. How do I enable business customers to identify themselves as such Business customers can identify themselves as such via the VAT identification number. To allow customers to enter their VAT number, you may need to enable this in your checkout settings first. That’s how you do it: In the sidebar of the administration, navigate to Settings → Checkout and open the tab Address fields. Activate the respective checkbox for VAT ID in the Visible column. Select Save. If your customers enter their VAT ID, the net prices will be displayed to them in your shop. In addition, fixed discounts/surcharges for the payment method have a different effect. You can find more information on this under Learn more about fixed discounts/surcharges for private and business customers. Editor How do I add a video How do I edit my legal pages How do I add a video To add a video as a content element, you first need to open the editor. To do that navigate to Editor in the administration sidebar. Then choose Content elements in the editor sidebar and open the Videos category. There you will find various video elements that you can add to your content page by dragging and dropping them. If you want to know how to edit videos or add other content elements, read the article Editing the content of a page. How do I edit my legal pages To edit legal pages, navigate to Editor in the administration sidebar. In the Editor you will find a list of all your legal pages under Pages → Legal pages in the sidebar. Select a legal page and a preview of the page will be shown on the right-hand side. Every legal page contains a short text about which information should be provided on that page. In the preview, edit the text according to your needs. If you want to learn more about the different types of legal pages and their visibility settings, take a look at the section Legal pages. Marketing How can I create a coupon that can only be used once What are the purposes of the different Google integrations How can I create a coupon that can only be used once Coupons can be added and managed under Marketing → Coupons. There, select + Add to create a new coupon. The General tab of the coupon settings page opens, where you can limit the coupon’s validity. Select Yes under Code valid only once and your customers won’t be able to use the coupon more than one time. You can also change the validity of existing coupons the same way. Simply select a coupon from the coupons overview page and adjust the settings according to your needs. You can find more helpful information about coupons settings in the article Coupons. What are the purposes of the different Google integrations Info Note that the availability of different features may vary based on your shop package. Currently, there are five different Google integrations you can use in your administration: Google Search Console:This is a free analysis tool that supports you especially in the search engine optimisation of your shop. Google Tag Manager:With this integration you can analyse your website visitors and learn more about their behaviour. Google Ads:This integration enables you to easily place adverts, mostly directly above the search Google search results. Google Shopping:Using this tool, you can offer your shop's products via the “Shopping” tab on Google and reach even more potential customers by benefiting from the millions of Google users every month. Shopping ads on Google:This integration enables you to showcase your products not only Google’s shopping tab, but also Google Search, Gmail, YouTube, and the Display Network. Additionally, you can used paid Performance Max campaigns to reach even more potential customers. Learn more about the details of the individual Google integrations in the Google section of the help centre. Settings How can I change my password Which data types can be exported from my shop Which file formats can be used for importing data Can I change the language of my shop How can I change my password There are two ways to change your password, depending on your access point. If you access your shop administration directly via its sign-in page, you can reset your password by selecting Forgot your password? Then, enter your email address and select Next. Follow the instructions you receive per email to set up a new password. If you access your shop administration via your account administration, you can change the password in your client area. Select your name in the top right corner to open a drop-down menu with account setting options. Select Change password and following the instructions on the next page to set a new password. Which data types can be exported from my shop You can export seven different types of data: Products Categories Customers Category product assignments Product types Bulk prices Cross-selling To export data, navigate to Settings → Export and Import in the administration sidebar. There, select the data type you want to export from the Data export drop-down menu, specify the encoding and the separator under More options and select Export to start the process. If you would like to know more about this topic, go to the article Exporting data. Which file formats can be used for importing data CSV files are used to import data into your administration. When importing products, you can also upload images using the ZIP file format. To make sure that the imported data is processed correctly, check the necessary format criteria beforehand, as described in Edit exported data. To import your CSV and ZIP files, navigate to Settings → Export and Import in your administration sidebar and switch to the Import tab. Select the type of data your files contain from the Data import drop-down menu and adjust the settings for the encoding and separator under More options, if necessary. Select Import to start the process. Learn more about importing data and images in the articles Import of data and Import of product images. Import of data and Import of product images. Can I change the language of my shop Yes, you can provide your shop in 14 different languages. To add more languages to your shop, navigate to Settings → Internationalisation in the administration sidebar. On the Languages tab, select + Add. In the pop-up, choose a language from the drop-down menu and finish by selecting Add. After adding a new language to your shop, you also need to adjust its visibility settings for your shop. This can also be done on Languages tab. Activate the checkbox of the newly added language in the table and select Set to visible from the Visibility drop-down menu in the top bar. Caution You need to take care of the translation of your content, e. g. product descriptions, yourself and adjust them on the respective pages in the administration. By default, only standard texts that you haven’t set yourself, such as button labels, will be automatically translated into the languages you have set. Find further information regarding this topic in the article Languages of the shop. Was this article helpful?